Privacy Policy – BZ Recovery

BZ Recovery is committed to protecting your privacy and handling your personal data in a transparent and secure way. This policy explains how we collect, use and protect your information when you use our website or services.

BZ Recovery provides breakdown recovery, roadside assistance, vehicle transport and mobile mechanic services across Bedfordshire, Milton Keynes and Hemel Hempstead.

If you have any questions about this policy, you can contact us:
📞 07938 557 510

We may collect the following personal data:

• Name 
• Phone number 
• Vehicle details (make, model, registration) 
• Location information (for recovery services) 
• Payment details (processed securely via third parties) 
• Website usage data (via cookies or analytics tools) 

We use your data to:

• Provide breakdown recovery and roadside assistance services 
• Respond to enquiries and bookings 
• Dispatch recovery vehicles to your location 
• Process payments and issue invoices 
• Improve our website and services 
• Comply with legal obligations 

We process your data under the following lawful bases:

• Contract – to provide the service you requested 
• Legitimate interest – to improve our services and respond to enquiries 
• Legal obligation – for record keeping and tax purposes 

We do not sell your personal data.
We may share your information with:

• Payment providers (for secure transactions) 
• Insurance companies (if applicable to recovery jobs) 
• Law enforcement or authorities if required by law 

We take reasonable steps to protect your personal data from loss, misuse or unauthorised access. Your data is stored securely and only kept for as long as necessary.

Under UK GDPR, you have the right to:

• Access your personal data 
• Request correction of inaccurate data 
• Request deletion of your data 
• Object to or restrict processing 
• Lodge a complaint with the Information Commissioner's Office 

Our website may use cookies to improve user experience and analyse traffic. You can control or disable cookies through your browser settings.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

BZ Recovery
📞 07938 557 510